Email Us

info@jhr.com.au

Call Us

+61 08 9328 5399

Visit Us

Level 3, 10 William Street Perth WA 6000

Contact Us

Please do not hesitate to get in touch with us. One of our representatives will be in touch shortly. If you’d like to drop by for a visit, our office hours are: 8.30am – 4.30pm, Monday to Friday.

Email: info@jhr.com.au

Phone: +61 08 9328 5399

Level 3, 10 William St
Perth WA 6000

JHR Corporate Services Complaint Procedure

JHR Corporate Services subscribe to the Insurance Brokers Code of Practices and are a member of the Australian Financial Complaints Authority (AFCA). Therefore, we are committed to the fair, transparent and timely resolution of disputes.

If you are not satisfied with a product, service or possible breach by your broker or authorised representative please contact our Complaints Officer on 1300 949 834 or put your complaint in writing and send it to:

    Complaints Officer
    PSC Insurance Brokers
    GPO Box 557
    East Melbourne, Victoria 8002

or by email at complaints@pscinsurance.com.au

We will try to resolve your complaint fairly and quickly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 20 business days of receipt.

Lodge a complaint with AFCA

If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

If either you or JHR Insurance Brokers reject the AFCA Case Manager’s findings and your complaint remains unresolved, it will be referred to the AFCA’s Referee who will make a final determination on the resolution of your compliant. The decision of the Referee is binding on us (but not on you).

Further information about AFCA is available from all of our offices or you can contact AFCA at:

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001